TrioCom Terms & Conditions

Orders can be placed by e-mail, phone, fax, web-site, or mail to our sales department. Uppgroup Inc / TrioCom seeks to maintain a stable price list; however, prices are subject to change without notice.

Payment Terms, Domestic Shipments: Most major credit cards, checks in advance, COD and cashiers check accepted. Only credit card orders are processed through the internet at this time. Terms of Net 30 days available, upon approval. Please contact your us for questions. All orders will be shipped out upon payment receipt unless other arrangements are made, and shipments will be sent within 7 days unless other notice is given.

International Shipments: All orders will be shipped on a prepaid basis in US dollars. Orders will be processed and shipped after payment is received. Payment will be accepted with checks drawn on U.S. Bank, wire transfer and money order. Most major credit cards accepted.

Freight: All prices are FOB Ohio warehouse. Shipments will be sent by ground transportation unless otherwise requested or authorized by the buyer. Shortage or Damage must be clearly noted on the delivery receipt or freight bill. Claims must be filled with carrier without delay. Claims for concealed loss or damage must also be handled immediately upon discovery. While we do not assume responsibility for such claims, we will assist in obtaining settlement with the freight company. Claims for incorrect shipments must be received in our office within 7 days of the shipment delivery date as mentioned on the freight bill.

Taxes/Duties: Prices do not include state or local taxes.

Note: Shipping quotes provided online apply only to ship to addresses within the contiguous United States. If you are located outside the contiguous United States, additional shipping charges may apply.

Returned Goods: Items may be returned upon issue of a Return Merchandise Authorization number. Merchandise returned without a RMA number will not receive a credit. All authorized returns must be shipped prepaid. RMA numbers are valid for 15 days after issue. Call Toll Free (888)317-4898 for RMA number. You are responsible for returning the product in good condition. The value of damaged parts will be deducted from the credit to be issued.

Restocking Fee: Refused or returned merchandise may be charged a 15% + restocking fee which will be charged to your account. All returns must be sent in the original sealed cartons only.

Specifications: Unit features and weights are subject to change without notice.

Warranty Information: We warrant our product for parts and labor for a limited one year from the retail sale invoice date. Such warranty is extended to the end user of the product only. Only new products are covered. Product must be sent prepaid with a copy of the original retail invoice. This warranty does not cover abuse, neglect or accidental damage. Call Toll Free (888)317-4898 for a RMA number before sending.

CONTACT

If you have questions or concerns about this privacy statement, please contact TrioCom - (888)317-4898

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Uppgroup Inc / TrioCom authorizes you to view and download the materials at this web site ("site") only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials or any copies of the materials. You may not modify the materials at this site in any way or reproduce or publicly display, perform, or distribute or otherwise use the materials for any public or commercial use. The materials at this site are copyrighted and any unauthorized use of any materials at this site may violate copyright, trademark, and other laws.

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Toll - Free Support and Service (888)317-4898